Trudesk
Manage customer communications easily with a free, open-source help desk. Features include real-time ticketing, live chat, custom permissions, and reporting.
Deliver exceptional customer support with a comprehensive, open-source help desk platform designed to keep your communications organized. At the core of the platform is a real-time ticketing system that ensures your team always has up-to-date information. You can easily convert incoming emails into tickets using the Mail Check feature, ensuring no customer request slips through the cracks. Provide instant assistance through built-in support chat and private messaging, making collaboration between agents and clients seamless. Maintain complete control over your data with customizable security permissions that dictate exactly what agents and customers can access. Monitor your entire workflow at a glance using the intuitive dashboard, complete with visual graphs and reporting tools to help you identify where work is being spent. The platform is highly customizable and features a well-documented API for third-party integrations.
Directory Structure
docker-compose.yml
services:
trudesk:
image: polonel/trudesk:latest
restart: always
ports:
- "8118:8118"
environment:
NODE_ENV: production
TRUDESK_DOCKER: "true"
TD_MONGODB_SERVER: mongodb
TD_MONGODB_PORT: 27017
TD_MONGODB_DATABASE: trudesk
TD_MONGODB_USERNAME: root
TD_MONGODB_PASSWORD: ${DB_ROOT_PASSWORD}
TD_MONGODB_AUTHSOURCE: admin
volumes:
- ./uploads:/usr/src/trudesk/public/uploads
- ./plugins:/usr/src/trudesk/plugins
- ./backups:/usr/src/trudesk/backups
depends_on:
- mongodb
mongodb:
image: mongo:4.4
restart: always
environment:
MONGO_INITDB_ROOT_USERNAME: root
MONGO_INITDB_ROOT_PASSWORD: ${DB_ROOT_PASSWORD}
MONGO_INITDB_DATABASE: trudesk
volumes:
- ./mongo-data:/data/db.env
DB_ROOT_PASSWORD=your_secure_password_hereTags:
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