OTOBO
Automate routine tasks and manage IT, customer, and enterprise services efficiently. Use a modular, open-source platform to reduce costs and improve support.
Deliver exceptional support across your entire organization with a comprehensive, fully open-source service management platform. Designed to eliminate overloaded teams and manual routine tasks, this solution breaks down process silos and centralizes your data. IT Service Management (ITSM) capabilities allow you to plan, deliver, and manage IT services efficiently using ITIL best practices. For external users, Customer Service Management (CSM) provides smart self-service options and transparent communication across all channels, keeping operational costs under control. Additionally, Enterprise Service Management (ESM) orchestrates services for internal departments like HR and Facility Management within a unified system. By automating workflows and offering a highly modular architecture, you maintain complete data sovereignty, reduce risks, and avoid licensing fees. Enhance productivity and create outstanding service experiences without vendor lock-in.
Directory Structure
docker-compose.yml
services:
web:
image: rotheross/otobo:latest
command: web
ports:
- "80:5000"
environment:
- OTOBO_DB_TYPE=mysql
- OTOBO_DB_HOST=db
- OTOBO_DB_PORT=3306
- OTOBO_DB_USER=otobo
- OTOBO_DB_PASSWORD=${OTOBO_DB_PASSWORD}
- OTOBO_DB_NAME=otobo
- OTOBO_ELASTICSEARCH_HOST=elastic
- OTOBO_ELASTICSEARCH_PORT=9200
- OTOBO_REDIS_HOST=redis
- OTOBO_REDIS_PORT=6379
- OTOBO_WEB_HTTP_PORT=5000
volumes:
- ./otobo_opt:/opt/otobo
depends_on:
- db
- elastic
- redis
networks:
- otobo_net
daemon:
image: rotheross/otobo:latest
command: daemon
environment:
- OTOBO_DB_TYPE=mysql
- OTOBO_DB_HOST=db
- OTOBO_DB_PORT=3306
- OTOBO_DB_USER=otobo
- OTOBO_DB_PASSWORD=${OTOBO_DB_PASSWORD}
- OTOBO_DB_NAME=otobo
- OTOBO_ELASTICSEARCH_HOST=elastic
- OTOBO_ELASTICSEARCH_PORT=9200
- OTOBO_REDIS_HOST=redis
- OTOBO_REDIS_PORT=6379
volumes:
- ./otobo_opt:/opt/otobo
depends_on:
- db
- elastic
- redis
networks:
- otobo_net
db:
image: mariadb:10.11
environment:
- MYSQL_ROOT_PASSWORD=${OTOBO_DB_ROOT_PASSWORD}
- MYSQL_DATABASE=otobo
- MYSQL_USER=otobo
- MYSQL_PASSWORD=${OTOBO_DB_PASSWORD}
volumes:
- ./mariadb_data:/var/lib/mysql
command: --max_allowed_packet=64M --innodb_log_file_size=256M --character-set-server=utf8mb4 --collation-server=utf8mb4_unicode_ci
networks:
- otobo_net
elastic:
image: elasticsearch:7.17.14
environment:
- discovery.type=single-node
- "ES_JAVA_OPTS=-Xms512m -Xmx512m"
volumes:
- ./elastic_data:/usr/share/elasticsearch/data
networks:
- otobo_net
redis:
image: redis:alpine
volumes:
- ./redis_data:/data
networks:
- otobo_net
networks:
otobo_net:
driver: bridge.env
OTOBO_DB_ROOT_PASSWORD=secure_root_password_here
OTOBO_DB_PASSWORD=secure_otobo_db_password_hereTags:
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